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IMPORTANT ! PLEASE READ !

Thank you for registering to our support system. Before going further, please read the following terms:


No 1. Please VERIFY YOUR PURCHASE CODE before opening any ticket. If you don't know how, check out this screenshot!

No 2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

No 3. Support is offered only for BUGS AND SMALL TIPS. If you see a bug or are curious about a really simple style tweak i will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

Support is also not offered for third party plugins, theme setup (installation) or custom work done the theme.

You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, you should definitely consider rule #4.

No 4. Custom Work. For everything which is not covered by the rule above, please hire a freelancer from Envato Studio or your own source. I am not available for freelance work, so please don't ask.

No 5. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

No 6. Before asking for support, make sure that you:

  • READ THE MANUAL !! One out of two times issues arise because users do not read instructions. I have spent time to write clear instructions on how to use my themes, so please read them.
  • SEE THE FAQS !! Read what others already asked
  • SEARCH THROUGH TICKETS !! Before sending the ticket, try to spend 5mins to search through tickets already opened. If you still can't find what you're looking for, you can now open a support ticket!

No 7. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so if you're in a different timezone than me, you're just loosing your time..

No 8. Please be polite! I'm trying to do my best in order to make everyone happy!

Good luck!

Best Regards,
Ruben.

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