Okay

IMPORTANT ! PLEASE READ !

Thank you for registering to our support system. Before going further, please read the following terms:


No 1. Please VERIFY YOUR PURCHASE CODE before opening any ticket. If you don't know how, check out this screenshot!

No 2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

No 3. Support is offered only for BUGS AND SMALL TIPS. If you see a bug or are curious about a really simple style tweak i will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

Support is also not offered for third party plugins, theme setup (installation) or custom work done the theme.

You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, you should definitely consider rule #4.

No 4. Custom Work. For everything which is not covered by the rule above, please hire a freelancer from Envato Studio or your own source. I am not available for freelance work, so please don't ask.

No 5. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

No 6. Before asking for support, make sure that you:

  • READ THE MANUAL !! One out of two times issues arise because users do not read instructions. I have spent time to write clear instructions on how to use my themes, so please read them.
  • SEE THE FAQS !! Read what others already asked
  • SEARCH THROUGH TICKETS !! Before sending the ticket, try to spend 5mins to search through tickets already opened. If you still can't find what you're looking for, you can now open a support ticket!

No 7. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so if you're in a different timezone than me, you're just loosing your time..

No 8. Please be polite! I'm trying to do my best in order to make everyone happy!

Good luck!

Best Regards,
Ruben.

  Featured Articles

WowWay Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

GoodWork Knowledge Base

On your first run, please make sure that you:Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

iWrite Knowledge Base

On your first run, please make sure that you:Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

Koncept Knowledge Base

On your first run, please make sure that you:Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

Huge Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

Shadow Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import files Make sure that you read ...

Read Article

Better Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

Backer Knowledge Base

On your first run, please make sure that you:Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you read the ...

Read Article

  Public Ticket Activity

OPENSection background image Last comment 9 minutes ago from john in Backer - The Modern WordPress Crowdfunding Theme   4 OPENHeader Image Last comment 51 minutes ago from Katie in Better - Minimalistic Business WordPress Theme   3 OPENform issue - select boxes appearing twice Last comment 52 minutes ago from Serge in GoodWork - Modern Multi-Purpose Responsive Theme   3 OPENCan't Upload the template Last comment 1 hour ago from Louis Kim in WowWay - Interactive & Responsive Portfolio Theme   7 OPENPortfolio animation doesn't appear in mobile Last comment 1 hour ago from Adi KrownThemes in KON/CEPT - A Portfolio Theme for Creative People   6 OPENWhat font for your logo ? Last comment 1 hour ago from Ruben Bristian in KON/CEPT - A Portfolio Theme for Creative People   4 OPENLatest news on homepage Last comment 1 hour ago from Ruben Bristian in KON/CEPT - A Portfolio Theme for Creative People   9 OPENHow to make unclicable a 1st level page in the menu ? Last comment 2 hours ago from Adi KrownThemes in KON/CEPT - A Portfolio Theme for Creative People   2 OPENwon't load Last comment 2 hours ago from Adi KrownThemes in General   2 OPENToggle Not closing Last comment 2 hours ago from Adi KrownThemes in GoodWork - Modern Multi-Purpose Responsive Theme   2 OPENPortfolio not showing related plus Last comment 2 hours ago from Adi KrownThemes in GoodWork - Modern Multi-Purpose Responsive Theme   4 OPENContact form 7 in fancybox popup Last comment 3 hours ago from Adi KrownThemes in KON/CEPT - A Portfolio Theme for Creative People   2 OPENFour Footer widgets don't show Last comment 4 hours ago from Adi KrownThemes in GoodWork - Modern Multi-Purpose Responsive Theme   2 OPENDashboard language/link Last comment 4 hours ago from Ruben Bristian in Backer - The Modern WordPress Crowdfunding Theme   2 OPENMenu Last comment 4 hours ago from Ruben Bristian in KON/CEPT - A Portfolio Theme for Creative People   6
https://rubenbristian.ticksy.com/