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IMPORTANT ! PLEASE READ !

Thank you for registering to our support system. Before going further, please read the following terms:


No 1. Please VERIFY YOUR PURCHASE CODE before opening any ticket. If you don't know how, check out this screenshot!

No 2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

No 3. Support is offered only for BUGS AND SMALL TIPS. If you see a bug or are curious about a really simple style tweak i will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

Support is also not offered for third party plugins, theme setup (installation) or custom work done the theme.

You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, you should definitely consider rule #4.

No 4. Custom Work. For everything which is not covered by the rule above, please hire a freelancer from Envato Studio or your own source. I am not available for freelance work, so please don't ask.

No 5. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

No 6. Before asking for support, make sure that you:

  • READ THE MANUAL !! One out of two times issues arise because users do not read instructions. I have spent time to write clear instructions on how to use my themes, so please read them.
  • SEE THE FAQS !! Read what others already asked
  • SEARCH THROUGH TICKETS !! Before sending the ticket, try to spend 5mins to search through tickets already opened. If you still can't find what you're looking for, you can now open a support ticket!

No 7. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so if you're in a different timezone than me, you're just loosing your time..

No 8. Please be polite! I'm trying to do my best in order to make everyone happy!

Good luck!

Best Regards,
Ruben.

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OPENHiding navigation menu on some pages Last comment 5 hours ago from Marine in GoodWork - Modern Multi-Purpose Responsive Theme   4 OPENIssues displaying krown_latest_posts and a sidebar Last comment 7 hours ago from David King in Backer - The Modern WordPress Crowdfunding Theme   1 OPENKrown Portfolio - capital letters issue Last comment 21 hours ago from Jan Gertsch in Better - Minimalistic Business WordPress Theme   10 OPENwoocommerce theme Last comment 23 hours ago from Ruben Bristian in KON/CEPT - A Portfolio Theme for Creative People   11 OPENMenu Size Last comment 1 day ago from Ruben Bristian in Better - Minimalistic Business WordPress Theme   2 OPENChanging blog layout Last comment 2 days ago from Ruben Bristian in Backer - The Modern WordPress Crowdfunding Theme   4 OPENForm Recommendations Last comment 2 days ago from Ruben Bristian in Shadow - Responsive & Retina Multi-Purpose Theme   5 OPENWooCommerce Support Outdated Last comment 2 days ago from Ruben Bristian in KON/CEPT - A Portfolio Theme for Creative People   2 OPENAutoloop Video Last comment 3 days ago from Ruben Bristian in Huge - Unique & Modern 3D Portfolio for Creatives   4 OPENcombo box mobile menu Last comment 4 days ago from Ruben Bristian in Huge - Unique & Modern 3D Portfolio for Creatives   10 OPENSocial Link Shortcodes on Footer Last comment 4 days ago from Ruben Bristian in Better - Minimalistic Business WordPress Theme   6 OPENMobile version works badly Last comment 4 days ago from Ruben Bristian in Backer - The Modern WordPress Crowdfunding Theme   9 OPENPortfolio subitems not showing Last comment 4 days ago from Ruben Bristian in WowWay - Interactive & Responsive Portfolio Theme   13 OPENChanging height of secondary header in a media query Last comment 5 days ago from Ruben Bristian in Shadow - Responsive & Retina Multi-Purpose Theme   6 OPENWPBakery Visual Composer Last comment 5 days ago from Ruben Bristian in GoodWork - Modern Multi-Purpose Responsive Theme   2
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